One of South Asia's largest grocers now runs an agentic commerce platform
nexCommerce rebuilt Shwapno's entire digital operation — web and mobile commerce, fulfilment, delivery and business intelligence — on one enterprise platform engineered for hyperlocal grocery at national scale.
What the rebuild delivered
Built online to match the stores
Shwapno is one of South Asia's largest retail supermarket chains — 1,000+ outlets serving 60,000+ households every day. To extend that dominance online for millions of customers, it needed more than a web store: an end-to-end digital commerce ecosystem as capable as its physical stores.
Its legacy platform couldn't carry the brand's scale or reputation, so Shwapno rebuilt from the ground up on nexCommerce — a unified, enterprise-grade platform connecting web and mobile commerce, dark-store operations and last-mile delivery, engineered to absorb intense transactional spikes.
Challenges at a glance
Two stock realities
Dark-store inventory in SAP and outlet stock in POS never showed the customer one truth.
Promotions off the template
Line-item, nested, requirement-driven discounts that vary dark-store by dark-store.
Delivery Dhaka needs
Slot-based Regular and 30-minute Express across a dense hyperlocal map.
Traffic that spikes
Flash sales and campaign days push orders 5–7× within minutes, not hours.
Payments mid-pick
Order value shifts when weighed items are picked, and payment has to keep up.
Five apps, one operation
Web, mobile, fulfilment, delivery and BI all reading the same live data.
Six pillars behind the platform
Every part of Shwapno's commerce operation, rebuilt to work as one system.
Hyperlocal inventory, two sources of truth
Real-time sync with SAP S/4HANA and brick-and-mortar POS inventory, plus customer reward-points integration.
Promotions a grocery chain actually runs
Line-item, nested, requirement-driven discount mapping with dark-store-wise batch pricing.
From slot to doorstep, one chain of custody
Slot-based Regular and Express delivery on an end-to-end order-management system — pick, pack, dispatch, ship, deliver — plus a delivery app with live dispatch and route sharing.
Built for the busiest day, not the average one
Enterprise-grade microservice architecture: SPA web commerce, iOS and Android apps, fulfilment and delivery apps, and a BI admin panel, Kubernetes-powered for flash-sale surges.
Payment that survives a real grocery order
5+ payment methods with event-driven analysis and promotional push, flexible enough to take added payment when delivery quantity changes during picking.
Agentic Commerce — the built-in AI suite
Six capabilities wired through the platform, turning a grocery catalogue into a system that shops, recommends, forecasts and prices on its own.
Conversational shopping assistant
Builds and edits the basket in natural language, mid-conversation.
Personalised recommendations
A self-built recommendation engine that surfaces the right products per shopper, per basket.
Sales & inventory forecasting
Reads demand ahead of it, keeping dark stores stocked for the surge.
AI catalog manager
Fills in attributes, categories and descriptions automatically across a huge SKU count.
AI search
Live suggestions in Bangla and English that understand what shoppers actually mean.
Dynamic pricing
Prices that respond to demand, stock and promotions — dark-store by dark-store.
Five surfaces, one platform
Customers, store teams, fulfilment and riders each get a purpose-built interface — all reading the same live data.
Storefront Web App - Hyperlocal Inventory Display: Stock visibility tailored to user location.
- Enhanced Search Features: Algolia-powered with dynamic filters and query suggestions.
- Personalized Product Recommendations: AI-driven suggestions for tailored shopping.
- Promotions and Discounts: Highlighted offers visible on product box and pages everywhere.
- Rich filter and sorting: Filtering and sorting with all possible options in all catalog pages.
- Product Reviews and Ratings: User feedback visible for informed purchases.
- Wishlist and Recipe: Save items for future purchases and shop recipe-wise all ingredients quickly.
- Secure Payments: Integration with multiple PGW and MFS.
Storefront Mobile App - Map Address Input: Search, track current, drag and drop addresses from map.
- Voice Search Capability: Hands-free product search for convenience.
- Real-Time Stock Updates: Live inventory tailored to user location.
- Auto-Suggestions While Typing: Quickly find products while searching.
- Push Notifications: Offers, orders and updates, stored in-app.
- Order Tracking: Real-time order tracking from picking to delivery on route.
- In-App Journey: Walkthrough guideline from landing up to order placement.
- Multi-Language Support: Easy switching for a localised experience.
Admin Web App - User Access Control: Secure multi-level access for admin, regional and store-specific users.
- Vast Catalog Manage: Attribute-based, multiple-UOM stock and batch pricing.
- Operational Coverage Zones: Geofencing and mapping for precise delivery control.
- Campaign Management: Set up and monitor promotions across all platforms.
- Dynamic Customer Segmentation: Tailor marketing strategies based on user behaviour.
- Actionable Insights: Identify bottlenecks and optimise inventory, sales and logistics.
- Advanced Fulfillment Tools: Monitor picker and packer activity and optimise workflows.
- Return Management: Handle full and partial returns with refund options.
- SAP S/4HANA Integration: Real-time inventory synchronisation.
- Sales, behaviour and search performance: Power BI, Google Analytics and Algolia analytics integration.
Order Manage Mobile App - Dashboard Overview: Status, counts and time-period insights.
- Instant Notifications: Fulfilment-event-wise, in real time.
- Quick Dispatch Assignment: Efficiently allocate orders to pick, pack and deliver.
- Live Picking & Packing: Monitor picking and packing in real time, with a countdown.
- Order Status Tracking: Monitor every order's fulfilment stage.
- Task Prioritization: Optimise workflows by delivery schedule.
- Operational Insights: Analyse picker and packer productivity.
Delivery Manage Mobile App - Dashboard Overview: Status, counts and time-period summaries.
- Collection Clarification: COD payment-collection summary.
- Instant Notifications: Real-time push when a shipment is assigned.
- Optimized Delivery Routes: Navigate efficiently with live updates.
- Geofencing for Accuracy: Ensure deliveries match precise addresses.
- Contact Customers Easily: Customer-contact clarification straight from the delivery info.
The stack that carries the busiest day
"They followed an agile approach, delivered milestones on time, and were highly responsive to our evolving needs."
Head of Growth & E-Commerce Platform Dev, ACI Logistics · Shwapno
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